Urgent Repairs

For Urgent Repairs outside of business hours (between 5pm and 9am Monday to Friday and 24/7 on Saturday, Sunday and Public Holidays) the Tenant should notify the Property Manager immediately. In the event that the Tenant is unable to reach the Property Manager, please check the list of urgent repairs and contact our approved tradespersons to make Urgent Repairs.

Under the Residential Tenancies Act 1997, urgent repairs in a rental property are:

• Burst water service
• Blocked or broken toilet system
• Serious roof leak
• Gas leak
• Dangerous electrical fault
• Flooding or serious flood damage
• Serious storm or fire damage
• Failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering
• Failure or breakdown of the gas, electricity or water supply
• Any fault or damage in the premises that makes the premises unsafe or insecure
• An appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
• A serious fault in a lift or staircase.

PLEASE NOTE: * Any repairs not deemed Urgent Repair as a result of emergency call out service, the Tenant will be liable for any costs incurred.